Disappearing Doctors: How to Renew Your Missouri Medical Card When You Can’t Find Your Cannabis Doctor


The Case of the Disappearing Cannabis Doctors

So, it’s time to renew your Missouri medical marijuana card, and you go to hit up your original physician for approval—and Poof! They’re gone. No online presence. No physical office. In the wake of 2020, thousands of patients are finding themselves in this situation. If you can’t find your cannabis doctor … no need to panic.


There are plenty of online cannabis clinics like Elevate Holistics that offer same-day telehealth appointments and secure, affordable, user-friendly platforms. (Always look for certified doctors that use HIPAA compliant software.)

If losing your cannabis doctor has thrown a wrench in your MMJ ID card renewal process, don’t worry. In this post, we’re going to guide you through getting back on track to your medical cannabis certification. First let’s do a quick review of what medical marijuana patients need to do to renew in Missouri.

When to Renew Your MO MMJ ID Card 

You will receive notices 60, 45, 30 and 15 days prior to your license expiration date reminding you to renew. These notices are sent to the email you entered in the patient registry.

You should submit your renewal within the 60- to 30-day window before your ID expires. This is because the DHSS wants 30 days to process your application. If you submit with less than 30 days until your ID expires, there may be a time period when you cannot purchase your medical cannabis. You can, however, still renew after the 30-day mark.

Note: Wait 24 hours after you receive your 60-day license renewal notification before you submit your renewal application.

What You Need to Renew Your MO Medical Marijuana Card

Your renewal application should include any information that has changed, along with all required document attachments. This includes:

  • A new physician certification form, with the physician’s signature dated no more than 30 days prior to the renewal application submission date
  • A new patient authorization form will be required for a caregiver renewal application
  • A digital photo
  • Proof of Missouri residency
  • A government issued photo ID

Be sure to change any of the following information in your application:

  • Changes in the physician information application section to ensure it matches the information on the new physician certification form. This includes ensuring the selected qualifying medical condition listed in the application matches the condition listed on the physician certification form.
  • Contact information
  • Cultivation information


Two ways to create a renewal application:

Option 1:

  • Log into the registry portal at http://mo-public.mycomplia.com/.
  • Click “License Dashboard”.
  • Navigate to the far right on the row of information about the license and click on the actions button.
  • This will look like a white circle with three lines in it.
  • From the drop-down menu, click “Patient Renewal”.
  • From there, you will need to select your license number from the “License Number*” drop down.
  • Click “Save”.
  • This will open the application and allow you to make edits to each page.
  • Move through the application by clicking ”Save and Next” at the bottom of each screen.
  • Follow the prompts from there to complete and submit the application renewal.

Option 2:

  • Log into the registry portal at http://mo-public.mycomplia.com/.
  • Click “+Create Application”.
  • Choose either “Patient Renewal”.
  • Click “Create Application”.
  • Select your license number from the “License Number*” drop down.
  • Click “Save”.
  • This will open the application and allow you to make edits to each page.
  • Move through the applications by clicking ”Save and Next” at the bottom of each screen.
  • Follow the prompts from there to complete and submit the application renewal.


What If You Can’t Find Your Doctor?

If the cannabis doctor you previously used for your physician certification is no longer available, you will need to use a new doctor. Online cannabis clinics like Elevate Holistics specialize in evaluations with compassionate cannabis doctors. And it’s all done through video from the safety and privacy of your home.

You will need to submit a new physician certification form signed by your new doctor, which you will download from the clinic’s platform (again this should be HIPAA compliant). Or the clinic can email it to you, as long as they use encryption for your security.

Be sure to change your physician information and any other information that has changed, such as your qualifying condition, because your renewal application will need to match your doctor certification form.

Physician Recertification Before 30-Days to Expiration

If you obtain a physician recertification between the 60- and 30-day window to renew, it should be smooth sailing into your medical card renewal, as long as you changed all pertinent information, such as your doctor, any change to your qualifying condition, contact information, etc. Remember, the information on any new documents you attach must match the information that is on your application.

Physician Recertification After 30-Days to Expiration

If you get your cannabis doctor certification after the 30-day notification, you can still renew. But you may have a red x showing on the “Review” tab next to these statements:  “Renewal applications that are submitted fewer than 30 days prior to the license expiration may not be processed prior to the license expiration date. Licensees are encouraged to submit renewal applications at least 30 days prior to expiration to ensure license reissuance prior to the expiration of their license.”

You will need to go back to the “Questions” tab of the application and agree to that statement. It is the third question from the bottom. Once you agree to the statement, click “Save and Next” at the bottom of the Questions tab, and navigate back to the “Review” tab. The red x will change to a green check mark.

This, of course, is to ensure that you understand that your MMJ license may expire before the DHSS is able to process your new one.


Your Medical Card Expires

If your medical card expires before you get your physician recertification and are able to submit your renewal, you will need to re-register as a patient.

Hey, it happens. Life is busy, we can’t expect patients to be on everybody else’s schedules, and finding a new cannabis doctor could seem daunting at first. And how long does it take to get an appointment?

Many online medical cannabis clinics like Elevate Holistics offer same-day, hassle-free appointments from the convenience of your own home.

You will, however, have to re-register, which may involve changing your password or registering as a new patient with a new email.

How to Change Your Password

  • Go to the patient registry portal at http://mo-public.mycomplia.com/.
  • Click “Forgot Password” under the sign-in area.
  • Check the box that you’re not a robot and verify with the picture test.
  • You will be redirected back to the Reset Password page. Click “Send Reset Password Mail”.
  • This message will appear: “Password reset email has been sent. Please follow the instructions.”
  • Check your email for a message from the Missouri Medical Marijuana Program with the email address of: mmmp-noreply@nonprod.mo.mycomplia.com. The subject will be “Password Reset”. Open the email to follow the instructions.
  • Click “Reset Password” in the email.
  • Enter a new password. Note: your password must be at least 8 characters and contain at least one uppercase letter, one lowercase letter and one number.
  • Re-enter the password, then click “Reset Password”.
  • You will see a message that your password has been reset successfully and you can now login.
  • Check your email for another message from the MMMP
  • In that email click “Sign In”, and you will be redirected to the patient registry website where you can enter your username (email) and new password to sign in.


How to Reregister as a Patient with a New Email

Once you have your standard certification form, you can register as a new patient at the Complia application portal.

Click on the Patient/Caregiver Application Registration blue box located under the photograph to apply for your identification card. If a “Warning-Exiting Site” pop-up box appears, click “Yes” to proceed to the registry. Only applications submitted through the on-line registry will be accepted.

In the top right corner of the Sign In page, click “Register”.

Fill out the provided form completely by entering your Legal First Name, Legal Last Name, Email Address, and Phone Number. Be sure to select the type of application you want. Enter your Social Security Number and Date of Birth and make sure they are correct before registering.

Note: Incorrectly entered Social Security Number and Date of Birth cannot be changed by the applicant after registration; you will have to submit a help ticket to support-mo@mycomplia.com.

Read the Terms and Conditions and check the box. Check I’m not a robot, follow the prompts, and click “Register”.

If you are unable to resolve any issues with changing your password or re-registering as a patient, you can contact the DHSS by phone at 866-219-0165 (Monday-Friday, 8:30 a.m. to 3:30 p.m.) or through email at medicalmarijuanainfo@health.mo.gov.

Elevate Holistics

Elevate is an online clinic offering certifications with compassionate registered cannabis doctors. Medical cannabis patients can book same-day appointments and get certified from the convenience of their home. In addition, we are a medical cannabis resource that partners with other industry experts to help make MMJ as easy and accessible as possible.

Read more about safety and security through the Elevate platform.

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Find out more about being a parent and an MMJ patient in MO.